Ask Us

Welcome to the LUXORIES Help Centre — your destination for guidance, support, and answers to frequently asked questions.
We’re committed to ensuring that every part of your experience with LUXORIES reflects our values of quality, trust, and exceptional service.

Below, you’ll find answers to the most common questions about our products, orders, shipping, and policies.
If you can’t find what you’re looking for, our dedicated team is always happy to assist — simply reach out to us at info@luxories.ca.

1. Orders & Payments

Q: How can I place an order?
You can easily place your order directly through our website. Simply browse our collections, select your preferred items, and proceed to checkout. Once your order is complete, you’ll receive an email confirmation with all your purchase details.

Q: What payment methods do you accept?
We accept major credit and debit cards, as well as secure online payment methods. All transactions are processed safely through trusted payment gateways to protect your information.

Q: Can I modify or cancel my order after placing it?
Once an order is confirmed, it enters immediate processing to ensure prompt delivery. Therefore, we are unable to cancel or modify orders once they have been submitted. Please review your order carefully before checkout.

2. Shipping & Delivery

Q: Where does LUXORIES ship?
We currently offer shipping across Canada and select international destinations. Shipping availability and rates will be displayed at checkout based on your location.

Q: How long will it take to receive my order?
Processing typically takes 2–4 business days, followed by delivery based on your selected shipping method. You will receive a tracking number as soon as your order ships.

Q: What if my package is delayed or lost?
If you experience a delay or tracking issue, please contact our support team at info@luxories.ca with your order number. We’ll work directly with the courier to assist in resolving the matter.

3. Returns & Exchanges

Q: Can I return or exchange an item?
As part of our premium quality assurance and product integrity standards, LUXORIES does not accept returns, exchanges, or cancellations once an order has been processed.
Each item is carefully inspected prior to shipment to ensure it meets our exacting standards.

Q: What if my order arrives damaged or incorrect?
In the rare case that you receive a damaged or incorrect item, please contact us within 48 hours of delivery at info@luxories.ca with photos and your order number. Our support team will review your case and provide a suitable resolution.

4. Product Information

Q: Are all LUXORIES products handmade?
Many of our products feature handcrafted details, reflecting our dedication to precision and artistry. Each piece goes through multiple stages of quality control to ensure it meets the LUXORIES standard of excellence.

Q: How should I care for my purchase?
To preserve the beauty and longevity of your LUXORIES product, please follow the care instructions included with your order. Handle with care, avoid harsh chemicals, and store in a cool, dry place when not in use.

5. Contact & Support

Q: How can I reach customer service?
Our support team is always happy to assist you. For any inquiries, please contact us at:
📩 Email: info@luxories.ca
We aim to respond to all messages within 24–48 hours (Monday to Friday).

Q: Do you offer collaborations or wholesale opportunities?
Yes, we occasionally collaborate with select boutiques and designers who share our vision of refined craftsmanship. For partnership or wholesale inquiries, please reach out to us directly via info@luxories.ca.

We’re Here for You

At LUXORIES, your satisfaction and trust are our highest priorities. Whether you have a simple question or need personalized assistance, our team is here to ensure that your experience with us is as exceptional as the products we create.

Thank you for being a valued part of the LUXORIES family — where luxury meets perfection.

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This page was last updated on: Friday, Dec 05, 2025.